University Library Suggestions

Recent suggestions

University Library welcomes your suggestions and comments about our services, facilities and collections.

  • donewiththis

    Your front desk staff are abysmal. I can’t believe the library allows such rude people to work on the desk where they are responsible for interacting with patrons and helping. Let me tell you, there are several front desk staff who are consistently rude, abrupt, and condescending. My friends and I are very rarely greeted by anyone friendly or helpful. How is this at all appropriate? Seems at odds with the rest of the university. You should work on the professional conduct of these staff and that includes their disposition and how they act when speaking to patrons.

  • Quiet

    I am at present in the postgraduate room having come here to find a silent place to study. There are students who come here with friends and speaking to each other about everything under the sun and it is really distressing. Please do something about this, as it causes a lot of disturbance and loss of time for students like me who come here hoping to complete maximum work in the available time. I have spoken with the staff at the desk who were most unhelpful and suggested I contact Pam during daytime hours.

  • standing computers

    Hi, I like to use the standing desks on the bottom floor. I have a back injury and they are great for working while allowing my body sufficient time in a standing position such that my spine can resest and my hamstrings don’t become too tight, however I was told off by staff for using the computer. I had been using it for about fifteen minutes before someone informed me I had to leave. I found the interaction quite distressing as staff did not allow me to close my work before leaving.

  • Online library accounts display loan due dates in MM-DD-YYYY format. This should be changed to the Australian DD-MM-YYYY for consistency.

    The online library accounts display loan due dates in the American MM-DD-YYYY format. This should be changed to the Australian DD-MM-YYYY for consistency and to avoid unnecessary confusion. The email reminder for due loans for instance uses the DD-MM-YYYY format to display due dates.

  • Revise Library Onesearch!

    It would be great if the logging in process and usability of the library's OneSearch system could be improved or reverted back to previous versions that were simpler to use and more intuitive!

    It is very annoying to have to sign in multiple times to access content through OneSearch.
    The new OneSearch system is also incredibly slow to load/respond, is not intuitive and seems to have become harder to use than previous versions. This is especially annoying when you want to access multiple items and need to log in each time!

  • Quiet zone on first floor

    It's gotten to the point where the half-hourly reminders over the PA that "this floor is for quiet study, not collaborative study" are more disruptive than the students who are actually speaking. Not to mention the staff member who walks around and threatens these students that he is going to call security to kick them out - speaks at the top of his lungs. Seriously, first floor is nowhere near as loud as ground floor, and if people studying want silence they can use the quiet study room or go upstairs!