University Library Suggestions

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Typical. Your webpage is broken. It just says page not found after you submit a suggestion.


Your front desk staff are abysmal. I can’t believe the library allows such rude people to work on the desk where they are responsible for interacting with patrons and helping. Let me tell you, there are several front desk staff who are consistently rude, abrupt, and condescending. My friends and I are very rarely greeted by anyone friendly or helpful. How is this at all appropriate? Seems at odds with the rest of the university. You should work on the professional conduct of these staff and that includes their disposition and how they act when speaking to patrons.


I am at present in the postgraduate room having come here to find a silent place to study. There are students who come here with friends and speaking to each other about everything under the sun and it is really distressing. Please do something about this, as it causes a lot of disturbance and loss of time for students like me who come here hoping to complete maximum work in the available time. I have spoken with the staff at the desk who were most unhelpful and suggested I contact Pam during daytime hours.

Online library accounts display loan due dates in MM-DD-YYYY format. This should be changed to the Australian DD-MM-YYYY for consistency.

The online library accounts display loan due dates in the American MM-DD-YYYY format. This should be changed to the Australian DD-MM-YYYY for consistency and to avoid unnecessary confusion. The email reminder for due loans for instance uses the DD-MM-YYYY format to display due dates.

lecture capture

lecture capture system is getting worse... you cant rewind without it stalling. is it going to be upgraded sometime???

End-of-transaction receipts at High Demand checkout stations

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At high demand checkout stations (I only use Reid and BJM) there's only one option on the screen when you come to the end of the process - to print an end-of-transaction receipt (or check account information I believe). There's no other button to exit/finish from that screen unless you print a receipt.